IMPACT 20/20, an innovative economic development initiative, has teamed up with Bemidji State University, Northland Community and Technical College, Northwest Technical College, the University of Nort h Dakota and the University of Minnesota, Crookston to offer world-class training opportunities in Northwest Minnesota.
Three workshops: Customer Service Training, Generations in the Workplace, and Workplace Coaching will be available in locations around the region including Bemidji, Crookston, Park Rapids, Roseau and Thief River Falls. Dates, locations, complete information and registration forms are available at www.impact2020.org.
Based on input from Northwest Minnesota employers, IMPACT 20/20 has designed a new course—Generations in the Workforce is delivered in two sessions that will teach participants to understand generational differences that help maximize individual and team performance. The course will present concepts that can be applied in the workplace, at home, in professional organizations, and life in general.
Galen Cariveau, the director of the Office of Workforce Development at the University of North Dakota, will lead the training. With 35 years of corporate training experience, he has expertise in human resources, workplace coaching, customer service and workplace communications.
Cariveau will also be the trainer for Workplace Coaching, delivered in three sessions. For front line managers, a supervisor, or employees who want to be more effective team leade rs, this course offers instruction on how to interact with employees to encourage good work and correct poor work. Workplace coaching is one of the most important drivers of productivity, customer satisfaction and increased revenue for business and industry.
Customer Service: Building and Maintaining Your Customer Base is a nine-hour course that will focus on building customer relationships, best practices for customer service, and dealing with difficult and diverse customers.
The trainer, Kerry Ross, has 10 years experience with a Fortune 500 company specializing in human resource management and training, and has delivered training to several organizations in northwestern Minnesota, with curriculum developed for businesses and that demonstrated results in the workforce.
Training sessions are held from 9:00 am until 12:00 pm or 12:30 pm. Typically, tuition or fees for these valuable courses range from $160 to $275. Grant funding from IMPACT 20/20 has cut the fee in half for a limited number of participants. Go to www.impact2020.org/spring-training.html for more information or to register.
IMPACT 20/20 is a group of senior executives and elected officials who came together in 2008 to develop a collective action plan for the economy of Northwest Minnesota. Convened by the Northwest Minnesota Foundation, IMPACT 20/20 identified key regional economic initiatives and formed task forces for broadband, education and workforce.
