Thursday, February 4, 2016

BBB of MN/ND Releases Final Statistics for 2015

Burnsville, MN – February 4, 2016 – Better Business Bureau of Minnesota and North Dakota ®(BBB) has compiled lists of the Top Ten industries for consumer complaints and inquiries, according to their final statistics for 2015. These numbers are for complaints and inquiries from consumers in Minnesota and North Dakota regarding businesses which are headquartered in our region. The local BBB provided 5.2 million BBB Business Reviews to the public last year. 

BBB of Minnesota and North Dakota received just shy of 23,000 complaints in 2015, which is down slightly from the previous year. However, the local BBB processed more than 5,000 customer reviews, which more than makes up for the decrease in complaints. BBB began offering customer reviews in late 2014. Per BBB rules, consumers can’t file a complaint and a customer review regarding the same marketplace experience. Of those customer reviews, 3,800 were classified as positive. BBB’s complaint resolution rate remained steady at 90% in 2015.

“We’re pleased to see that the vast majority of customer reviews submitted last year were positive,” said Dana Badgerow, president and CEO of the BBB of Minnesota and North Dakota. “We feel the fact we now offer customer reviews explains the decrease in consumer complaints, and while we don’t expect complaint levels to decrease further, we do expect that customer reviews submitted through BBB will only increase.”

Once again, industries which most directly affect people’s day to day lives – auto dealers, auto repair and construction – made up half of the Top Ten list for complaints. Collection agencies topped the list of industries with the most inquiries from the public in last year, with general contractors coming in second. Trade industries once again claimed five spots on this year’s BBB Top Ten inquiry list.

BBB’s statistics for 2015 are as follows:

Top Ten industries by volume of complaints

1.  Auto Dealers – New
2.  Newspapers
3.  Auto Dealers - Used
4   Property Management
5   Banks
6.  Auto Repair & Services
7.  Construction & Remodeling Services
8.  Furniture - Retail
9.  Electronic Equipment & Supplies - Dealers
10. Contractors - General

Top Ten industries by consumer inquiries:
1.  Collection Agencies
2.  Contractors - General
3.  Construction & Remodeling Services
4.  Roofing Contractors
5.  Auto Dealers - Used
6.  Checks - Printing
7.  Property Management
8.  Pillows
9.  Home Builders
10.  Plumbers