Burnsville, MN – February 4, 2016 – Better
Business Bureau of Minnesota and North Dakota ®(BBB)
has compiled lists of the Top Ten industries for consumer complaints and
inquiries, according to their final statistics for 2015. These numbers are for
complaints and inquiries from consumers in Minnesota and North Dakota regarding
businesses which are headquartered in our region. The local BBB provided 5.2
million BBB Business Reviews to the public last year.
BBB of Minnesota and North Dakota received just shy of
23,000 complaints in 2015, which is down slightly from the previous year.
However, the local BBB processed more than 5,000 customer reviews, which more
than makes up for the decrease in complaints. BBB began offering customer
reviews in late 2014. Per BBB rules, consumers can’t file a complaint and a
customer review regarding the same marketplace experience. Of those customer
reviews, 3,800 were classified as positive. BBB’s complaint resolution rate
remained steady at 90% in 2015.
“We’re pleased to see that the vast majority of customer
reviews submitted last year were positive,” said Dana Badgerow, president and
CEO of the BBB of Minnesota and North Dakota. “We feel the fact we now offer
customer reviews explains the decrease in consumer complaints, and while we
don’t expect complaint levels to decrease further, we do expect that customer reviews
submitted through BBB will only increase.”
Once again, industries which most directly affect people’s
day to day lives – auto dealers, auto repair and construction – made up half of
the Top Ten list for complaints. Collection agencies topped the list of
industries with the most inquiries from the public in last year, with general
contractors coming in second. Trade industries once again claimed five spots on
this year’s BBB Top Ten inquiry list.
BBB’s statistics for 2015 are as follows:
Top Ten industries by volume of complaints
1. Auto Dealers – New
2. Newspapers
3. Auto Dealers - Used
4 Property Management
5 Banks
6. Auto Repair & Services
7. Construction & Remodeling Services
8. Furniture - Retail
9. Electronic Equipment & Supplies - Dealers
10. Contractors - General
Top Ten industries by consumer inquiries:
1. Collection Agencies
2. Contractors - General
3. Construction & Remodeling Services
4. Roofing Contractors
5. Auto Dealers - Used
6. Checks - Printing
7. Property Management
8. Pillows
9. Home Builders
10. Plumbers
